Terms of Service

1. Who we are

Pilcrow is operated by Pilcrow Software Ltd, a company registered in England and Wales (company number 17432638, registered office 128 City Road, London, EC1V 2NX) ("Pilcrow", "we", "us"). You can contact us at support@pilcrow.fm.

2. These terms

These terms govern your use of Pilcrow. By creating an account or using the service you agree to them and to our Privacy Policy. If you do not agree, do not use the service. If you use Pilcrow on behalf of an organisation, you confirm you have authority to accept these terms for it, and "you" includes that organisation.

3. The service

Pilcrow is an AI transcription tool. You upload or record audio, and Pilcrow produces a speaker-labelled transcript. It can also generate titles, descriptions, tags and insights for your recordings, translate transcripts into other languages, group recordings into projects, and answer questions about your library and take actions on it through an AI assistant.

4. Beta service

Pilcrow is currently an invite-only beta. That means features may be added, changed or removed, usage allowances may be adjusted, and interruptions are more likely than in a mature service. We still handle your content and data as described in these terms and the Privacy Policy, and section 16 (liability) applies throughout.

5. Eligibility and your account

You must be at least 16 years old to use Pilcrow. When you sign up you must provide accurate information and verify your email address. Keep your password and account credentials secure: you are responsible for activity that happens under your account. If you believe someone has accessed your account without permission, contact us straight away.

6. Your content

You own the audio you upload and the content Pilcrow derives from it for you (transcripts, translations, insights, chat history). You grant us a limited, worldwide, non-exclusive licence to host, store, reproduce, process and transmit that content solely to operate and provide the service, including sending audio to our transcription provider and transcript or chat text to the AI providers listed in our Privacy Policy. This licence ends when the content is deleted, subject to the deletion window in section 12.

We do not use your content to train AI models, and we use our AI providers under terms that do not permit them to train their models on it.

7. Recording consent

You are responsible for the recordings you upload. In many places the law requires the consent of some or all participants before a conversation is recorded. By uploading a recording you confirm that you made or obtained it lawfully and that you have any consents required from the people in it.

8. Acceptable use

You must not:

• upload or create content that is unlawful, or that infringes someone else's rights (including intellectual property and privacy rights);
• upload recordings of other people's personal information without a lawful basis for doing so;
• upload malware or attempt to probe, overload or disrupt the service;
• circumvent usage limits, share account access, or resell access to the service;
• scrape the service or access it by automated means outside the features we provide;
• reverse engineer the service, except where the law gives you that right regardless of this term.

9. AI-generated output

Transcripts, speaker labels, translations, insights and assistant responses are generated automatically. They can be wrong: words can be misheard, speakers mislabelled, and summaries can sound confident while being inaccurate. Review AI output before relying on it. Pilcrow's output is not legal, medical, financial or other professional advice.

10. Sharing

You can create a share link for a transcription. Anyone who has the link can view the transcript, speaker names, translations and insights, and listen to the original audio, without a Pilcrow account. Share links are not listed publicly and are marked to be excluded from search engines, but you should treat a shared link as public. You can revoke a share link at any time, which disables it immediately. You are responsible for what you choose to share.

11. Plans and billing

Pilcrow has a Free plan and a paid Plus plan. Current allowances and prices are shown on the pricing section of our site; at the time of writing, Plus costs $14 per month. Payments are processed by Stripe; your card details go directly to Stripe and never touch our servers.

Subscriptions renew automatically until cancelled. You can cancel at any time in your account settings; Plus remains active until the end of the period you have paid for. If you are a consumer, you also have a statutory 14-day cancellation right when you first subscribe; if you cancel within it, we will refund you less a proportionate charge for the service already supplied.

We may change plan allowances or prices. Price changes take effect at your next renewal, and we will give you reasonable notice before they do.

12. Deleting content and your account

When you delete a transcription it disappears from your workspace immediately and is permanently erased from our systems, including the audio file, within 30 days. You can delete your account from settings: we send a confirmation link to your email, and once confirmed your account and its content are deleted as described in the Privacy Policy. You can export your data from settings at any time before deleting.

13. Our intellectual property

The service, including its software, design and branding, belongs to us and our licensors. These terms do not give you any rights in it beyond using the service. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

14. Availability and changes to the service

We do not guarantee the service will be uninterrupted or error-free, particularly during the beta. We may modify or discontinue features. If we discontinue the service entirely or materially reduce it, we will give you reasonable notice so you can export your data.

15. Suspension and termination

We may suspend or terminate your access if you materially breach these terms, use the service unlawfully, or put the service or other users at risk. Unless the breach is serious, we will warn you and give you a chance to fix it first.

16. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected, and we are responsible for foreseeable loss caused by our breach of these terms or our negligence.

We are not liable for losses that were not foreseeable, for business losses (including lost profits or business interruption), or for the content of recordings that users upload. Our total liability to you under these terms is otherwise limited to the greater of £100 and the amounts you paid us in the 12 months before the claim arose.

17. Changes to these terms

We may update these terms. If a change is material we will notify you by email or in the app at least 14 days before it takes effect. If you keep using the service after that, the new terms apply; if you do not agree with them, stop using the service and delete your account.

18. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales. If you are a consumer living elsewhere, you keep any mandatory protections and rights to bring proceedings in your country of residence.

19. Contact

Questions about these terms: support@pilcrow.fm.